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Apprentice IT L3 Technician

We are looking to recruit a Help Desk Advisor to join our busy IT team based in Oadby Leicestershire. If you have great customer service skills and have experience dealing with and resolving front line enquiries, we would love to talk to you.You will be supporting our clients and assisting them with everything IT related.

  • Employer Kazzoo Ltd
  • Sector IT
  • Apprenticeship Level Advanced Level 3
  • Location Oadby
  • Date Posted 30/03/2022
  • Closing Date 29/05/2022
  • Employment Type Full Time
  • Hours 37.50 p/w
  • Hourly rate £5.12


You will be the first point of contact for service users calling and emailing in with IT related enquiries. Delivering a professional service that promotes high customer satisfaction levels that our clients are used to and expect.

You will need to be able to recognise and prioritise tasks. Diagnosing and resolving incidents and escalating where necessary to the appropriate support team member, using the Incident Management and Request Fulfilment processes. Ensuring all appropriate information is gathered and documented and that high priority incidents are dealt with within the expected timescales.

Key requirements:

  • Provide excellent customer service
  • Handle telephone and email queries from clients and engineers on new outstanding and ongoing jobs
  • Record reactive maintenance calls onto a computerised system.
  • Working on the internal system and clients throughout the day.
  • Cover Holiday/Sickness for colleagues
  • Assist other team members when required.
  • Ensure accurate and timely allocation of work requests from clients to meet service level agreements.
  • Working to tight deadlines and targets provided by management in accordance with contract requirements.
  • Able to conduct general administrative duties

Training Provided

This apprenticeship is delivered through the Level 3 Information Communications Technician L3

Apprenticeship training will be delivered in a classroom environment, from the EMA Derby Hub on Siddals Road, Derby.

You will have access to modern, high performance machines, in addition to having the opportunity to explore computer hardware with expert tutors and instructors.

The qualification has core knowledge elements, before branching out into 3 pathways, which are as follows:

  • IT Support Technician
  • Network Technician
  • Digital Communications Technician The employer and training provider will agree on which is the most appropriate pathway, and this will influence the project as part of the end-point assessment


Personal Qualities
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Qualification Requirements
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Skills Required
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Future Prospects
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Opportunity Reference

New Vacancy

Date Posted


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